All products sold on the Trench-and-coat.com site can be returned or exchanged. The cost of returns outside mainland France and Monaco are the responsibility of the customer. We offer return shipping costs to mainland France and Monaco.
The period during which you can notify us of your return is 14 days from the date of receipt of the items. As soon as we have validated your return request, you have another 14 days to send it back to us.
Please note : returned or exchanged items must never have been worn. They must be in new condition, unwashed, and returned in their original packaging, all within a package in good condition and securely sealed. If the items are returned incomplete, damaged, or soiled, they will not be eligible for a refund. Exchanges are only possible for the same items in different sizes. You can make only one exchange for a purchased product. If you decide to return the product after an exchange, we will refund you.
If your order includes shipping costs, the refund only applies to Trench & Coat items with the exception of shipping costs. Return costs are at the charge of the customer from outside France.
If you have ordered on a marketplace, the return costs are the responsibility of the customer.
→ RETURN POLICY :
1/ Log in to the return interface using your order number and the email address used during your purchase.
2/ Indicate the items to be returned and the reason for the return, then validate. You will receive an email confirming the receipt of your request, along with the return label to print and the return request form to include in the package.
3/ Prepare the product(s) for return and include the delivery note. Make sure to return the specific product you chose for return; if you return a different product, your return request cannot be processed. The returned or exchanged items must never have been worn, be in new condition, unwashed, and sent back in their original packaging, all properly folded in a package in good condition and securely sealed. If the items are returned incomplete, damaged, or soiled, they will not be eligible for a refund.
FROM OUTSIDE MAINLAND FRANCE AND MONACO :
4/ Print your return label received by email or download it via your customer account.
5/ Drop off your package at the post office of your choice and keep the proof of posting of the package.
FROM OUTSIDE MAINLAND FRANCE AND MONACO :
4 / Send the parcel
You can return your product with the logistic company of your choice (TNT, DHL, FedEx...) and send the package back to :
LENER CORDIER - Trench & Coat
74 Rue du Milieu
59190 Hazebrouck
France
5/ Once your return is received, our teams will check the quality of the item. If it is in its original condition, the effective refund may take up to 10 business days. The processing time may vary depending on the payment method used and your bank. If the item is defective, our customer service will contact you.
→ EXCHANGE POLICY :
Exchanges are only possible within France and Europe.
Follow these steps: you can a single exchange for the same product in a different size or another product at the same price:
1/ Log in to the return interface using your order number and the email address used during your purchase.
2/ Indicate the item to be exchanged and the reason, then validate.
3/ Select the new size that suits you and confirm your exchange request. The exchange will be made for the same item in a different size. You will receive an email confirming the receipt of your request, along with the return label to print and the return request form to include in the package.
4/ Prepare the product(s) for return and include the delivery note. The products must be returned new, unworn, unwashed, in their original packaging, with their labels.
5/ Print your return label received by email or download it via your customer account. Affix it to your sealed package. Add the return request form to the package, then drop it off at the nearest post office.
6/ Upon receipt and acceptance of your package, our logistics team will prepare the model you chose and send it to you as soon as possible. You will be notified via email of each step in the return/exchange process for your product.
WHEN WILL I GET THE REFUND?
After receipt and verification of the package at our premises, our accounting department will take over your reimbursement.
If you paid by credit card, we will credit your account. The actual refund may take up 10 Business days. The timeframe will vary depending on the payment method used and your bank. If you paid via Paypal, you will be credited back to your Paypal account. This can also take a little longer than a refund to a bank account.
